Returns, Refunds and Exchanges
Contact Lavishta immediately for damaged or defective products. Wrong or expired items must be reported within one day of delivery.
Issue reporting window
Within one day for wrong or expired items
How to request a return
Open your order or contact support before sending anything back.
Share details
Explain the issue and include clear photos when the item is damaged, defective, wrong, or expired.
Wait for review
Lavishta will confirm eligibility and provide return instructions.
Return the item
Keep the product, tags, and original packaging intact and follow the approved instructions.
Eligible requests
Products delivered damaged or defective.
Wrong or expired products reported within one day.
Unused products with tags and original packaging intact.
Items that may not qualify
Used, opened, altered, or damaged-after-delivery products.
Issues reported outside the stated window without supporting evidence.
Refund rules
Refunds are capped at the remaining refundable order balance. Shipping, taxes, discounts, and fees may be adjusted based on the approved items and the condition received.
Original payment method
Card, bKash, and Nagad refunds are sent back through the original payment provider when possible.
Partial refunds
If only part of an order is returned, the refund may include the item amount, eligible tax, and selected fees.
Manual refunds
COD, cash, POS, and manual payments may be handled outside the payment gateway and recorded by the store team.
Inventory review
Refunds and inventory are separate decisions. Items are restocked only after inspection confirms they can be resold.
Return request statuses
These are the typical states you may see as the return moves from request review to refund completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to the store.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or manually recorded.
Review an order
Use your order history or tracking details, or contact Lavishta support.